To collect the Server log files:

• Log in to the EASA Web Pages and select the Administrator Role

• Go to System → Diagnostics and select Server Output

• Select the Download All action and click Execute

• Save the file to your computer

To collect the Client log files:

• Navigate to the following path in the file system:

   C:\Users\<username>\.easa\data\logs

• Create an archive containing all files in the folder

Finally, compose an e-mail explaining the situation and attach the archived log files and send to support@easasoftware.com.