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wiki:send_logs [2014/11/07 10:49]
Zoltan
wiki:send_logs [2014/11/14 10:37]
Zoltan
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   * Log in to the EASA Web Pages and select the **Administrator** Role   * Log in to the EASA Web Pages and select the **Administrator** Role
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   * Go to **System -> Diagnostics** and select **Server Output**   * Go to **System -> Diagnostics** and select **Server Output**
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   * Select the **Download All** action and click Execute   * Select the **Download All** action and click Execute
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   * Save the file to your computer   * Save the file to your computer
  
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      ​C:​\Users\<​username>​\.easa\data\logs      ​C:​\Users\<​username>​\.easa\data\logs
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   * Create an archive containing all files in the folder   * Create an archive containing all files in the folder
  
 Finally, compose an e-mail explaining the situation and attach the archived log files and send to <​support@easasoftware.com>​. Finally, compose an e-mail explaining the situation and attach the archived log files and send to <​support@easasoftware.com>​.