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wiki:send_logs [2014/11/07 10:49]
Zoltan
wiki:send_logs [2016/05/06 09:17]
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-====== Send Log Files to EASA Support ====== 
  
-To collect the Server log files: 
- 
-  * Log in to the EASA Web Pages and select the **Administrator** Role 
- 
-  * Go to **System -> Diagnostics** and select **Server Output** 
- 
-  * Select the **Download All** action and click Execute 
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-  * Save the file to your computer 
- 
-To collect the Client log files: 
- 
-  * Navigate to the following path in the file system: 
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-     ​C:​\Users\<​username>​\.easa\data\logs 
-  ​ 
-  * Create an archive containing all files in the folder 
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-Finally, compose an e-mail explaining the situation and attach the archived log files and send to <​support@easasoftware.com>​.