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SET CUSTOM ID

Guide Section: Excel Desktop Client | EASAP Tree: EVENT PROCESSINGACTION


SET CUSTOM ID is part of the Excel Client functionality.

SET CUSTOM ID allows modification of the custom_id field in cases database table.

A custom_id is an organization's existing identifier for a case record.

An example of a custom_id is the record locator for an air travel itinerary.

SET CUSTOM ID
Essential Parameters:
Custom Id: The existing organization's identifier for the case record.
Case Id:Percent delimited reference to a CASE VIEWER or a SCALAR reference to a case_id in the database.
Optional Parameters:
Delimiter:Character to delimit object references in Custom Id: or Case Id:
Do If:Logical expression which if TRUE then SET CUSTOM ID will be triggered and not otherwise.

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