• To collect the EASA Server or EASAP Server log files:
  • Log in to the EASA Web Pages and select EASA→Set Mode→Administrator
  • Go to EASA→System → Diagnostics
    • Select Server Output
    • Select the Download All
    • Click Execute
    • Save the file to your computer

• To collect logs from the EASAP Builder or Compute Server Configuration Tool (ie. the 'EASA Client'):
  • Navigate to the following path in the file system:
    • C:\Users\<username>\.easa\data\logs
    • Create an archive containing all files in the folder

Finally, compose an e-mail explaining the situation and attach the archived log files and send to support@easasoftware.com.