1. Log in to the EASA Web Pages and select 'EASA > Set Mode > Administrator'
2. Go to 'EASA > System > Diagnostics'
3. Select 'Server Output'
4. Select the 'Download All'
5. Click 'Execute'
6. Save the file locally

1. Navigate to the following path in the file system
   • 'C:\Users\<username>\.easa\data\logs'
2. Create an archive containing all files in the folder

Finally, compose an e-mail explaining the situation and attach the archived log files and send to support@easasoftware.com